Reservation

Regarding Reservation Changes, Cancellations, and Late Arrivals

The procedures vary depending on the type of reservation.

	Counseling Only(Appointments for consultations only)	Book a Treatment
Up to 24 hours agoChanges and Cancellations	Free	Free
Same-Day Schedule Changes	Free	Free
Same-Day Cancellation(including no-shows)	¥5,000	1,001 TP3T for the treatment fee
Being more than 15 minutes late	We may not be able to accommodate requests on the day of the event.	We may not be able to accommodate requests on the day of the event.
Course Subscribers	—	We may address same-day tardiness, cancellations, or changes by applying them toward your course treatments.

You can make changes or cancellations through "My Page." If you made your reservation via LINE, please do so through "My Page" on LINE.

We will explain the reasons for this policy below. We hope you will understand our position once you have reviewed the background information.

On the Concept of “Reservation Slots”

Our clinic offers affordable prices by eliminating waste that does not affect the quality of our medical care and passing those savings on to our patients. We don’t just cut back on interior design and advertising.I believe that even downtime is a form of waste that should be eliminated.

Appointment slots are managed in designated time blocks. When you make an appointment, that time slot is reserved for “one patient.” While it is reserved, no other patient can book an appointment for the same time.

Doctors, nurses, and receptionists are on duty during those hours, regardless of whether you have an appointment.

A diagram illustrating that staff are assigned to every time slot during clinic hours, and that if a same-day cancellation occurs, the staff are left waiting without anything to do.

If a cancellation occurs on the day of the appointment, that time slot will remain vacant. During that time, the staff will be left waiting without anything to do.

As this time accumulates, it will become increasingly difficult to maintain the price.This is why our clinic places such importance on appointment slots.

Why You Have to Pay 5,000 Yen Even Though Counseling Is Free

This 5,000 yen is not the fee for counseling.With respect to the allocated quota,This is what I've asked for.

Whether you’re booking a consultation or a treatment appointment, it still takes up one slot on our schedule. While the consultation itself is free, the time we set aside for it ends up going unused.

Why We Base Treatment Fees on Appointment Reservations

We did not perform the treatment itself. However, we were unable to offer the treatment that was scheduled for that time slot to another patient.

What was lost was not the treatment, but枠That's correct. We are using the amount we had planned to receive within that limit as our basis.

Why being more than 15 minutes late makes it difficult to accommodate you on the same day

We have set aside the necessary time in advance. That time slot is right next to the next patient's slot.

A diagram illustrating that if you arrive late, the duration of your appointment remains the same, which means you will encroach on the next patient’s appointment slot.

Even if we start late, the total time required remains the same. As a result, we may not be able to fit the treatment within the allotted time slot, which could overlap with the next patient’s appointment. This is why it may be difficult to accommodate you on the same day, and why the areas we can treat may be limited.